National Arthritis and Back Pain+ Help Line

Call our nurses on 1800 263 265 weekdays 9am-5pm (excluding public holidays) or email

If you’re experiencing a medical emergency call 000 or go to the emergency department at your nearest hospital.

It can sometimes be overwhelming if you’ve been diagnosed with a musculoskeletal condition – whether your diagnosis is recent or you’ve had it for years.

That’s why we’re here to help. If you have questions about dealing with pain, your condition, treatment options or accessing services, call our free national Help Line.

Our nurses and highly trained volunteers are ready to help you:

  • with information on arthritis and other musculoskeletal conditions, and commonly prescribed treatments
  • learn more about the role of self-care in managing your condition
  • find out about different health professionals and health services
  • learn how to access services like the National Disability Insurance Scheme (NDIS), My Aged Care and Chronic Disease Management
  • find community resources in your area, or
  • just to have a friendly chat.

Help Line Nurse

The Help Line is also available to health professionals providing care for people with musculoskeletal conditions.

To speak with one of our nurses, call 1800 263 265 or email They’re here to provide you with the information and support you need.

“I called the MSK Help Line and one of their wonderful nurses listened to my fears and was able to give me the information I needed. It was so reassuring to be able to speak to someone who understood what I was going through.”

National Interpreter Service

If you need an interpreter, let us know when you contact the Help Line. Or call Translating and Interpreting Service National on 13 14 50 and ask for an interpreter.

If you’re deaf, or have a hearing or speech impairment

Contact us through the National Relay Service and give them our name and number – 1800 263 265.

Musculoskeletal Australia (or MSK) is the consumer organisation working with, and advocating on behalf of, people with arthritis, osteoporosis, back pain, gout and over 150 other musculoskeletal conditions.

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